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Al A'arafwelfare CIC
Fostering social welfare and community development
Complaints policy

At Al A’araf Welfare CIC, your privacy is our priority. We are committed to safeguarding all personal information entrusted to us and ensuring it is used responsibly, securely, and transparently. Our privacy policy reflects our dedication to protecting your data while delivering impactful community services you can trust.

Complaints About Our Fundraising

Al A’araf Welfare CIC is committed to fundraising with honesty, transparency, and respect. If you have concerns about any aspect of our fundraising, we want to hear from you.

How to Contact Us

E-mail: info@alawc.org

Address: Al A’araf Welfare CIC, 16 Creganford Court, DA1 4FG, Crayford, United Kingdom

Our Process

We will acknowledge your complaint within 5 working days and aim to resolve it within 10 working days. If you are not satisfied, you may request a senior review.

If your complaint relates to fundraising and remains unresolved, you can contact the Fundraising Regulator at 

https://www.fundraisingregulator.org.uk

We follow the Code of Fundraising Practice and take all complaints seriously to improve our work and protect our supporters

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